Your cart is currently empty.
Welcome to Daluun. These Terms of Service govern your access to and use of our website, products, and services.
By accessing our website or placing an order, you agree to be bound by these Terms of Service. If you do not agree with any part of these terms, please refrain from using our website or services.
Daluun is a custom rug brand specializing in personalized, made-to-order, bespoke, commercial, and trade rug solutions.
Because many of our products are customized and produced according to customer specifications, additional terms may apply to certain products, services, and project-based orders.
By using this website, you confirm that:
Daluun offers customizable and made-to-order products.
Customers are responsible for reviewing and confirming all selections before placing an order, including:
Once production begins, changes may not be possible.
We strive to display products as accurately as possible.
However, due to:
actual colors, textures, and finishes may vary slightly from what appears online.
Such variations are considered normal and do not constitute product defects.
All prices displayed on the website are subject to change without notice.
Daluun reserves the right to:
Payment must be completed before production or shipment begins.
Submission of an order does not automatically guarantee acceptance.
Daluun reserves the right to:
In such cases, customers will be notified accordingly.
Production and delivery timelines provided on the website are estimates only.
While we strive to meet projected schedules, delays may occur due to:
Daluun is not responsible for delays caused by third-party service providers or events beyond our reasonable control.
Shipping services are governed by our Shipping Policy.
Customers are responsible for providing accurate delivery information.
Additional customs duties, taxes, or import fees imposed by destination countries remain the responsibility of the customer unless otherwise stated.
Returns, exchanges, and refunds are governed by our Return & Refund Policy.
Due to the personalized nature of many Daluun products, custom-made orders are generally non-returnable once production has begun.
Customers should review our Return & Refund Policy before placing an order.
All content on the Daluun website, including but not limited to:
is the property of Daluun and may not be copied, reproduced, distributed, or used without prior written permission.
If you submit:
you grant Daluun permission to use, display, reproduce, and share such content for marketing, promotional, and business purposes unless otherwise agreed in writing.
Trade Program members, commercial clients, and project-based customers may be subject to additional agreements, pricing structures, and project-specific terms.
Where applicable, separate agreements will take precedence over these general Terms of Service.
To the maximum extent permitted by law, Daluun shall not be liable for:
arising from the use of our products, services, or website.
Our total liability shall not exceed the amount paid by the customer for the applicable order.
We make reasonable efforts to keep our website available and functioning properly.
However, Daluun does not guarantee uninterrupted access and may suspend, modify, or update website functionality at any time without prior notice.
Your use of our website is also governed by our Privacy Policy.
By using our website, you consent to the collection and use of information as outlined in our Privacy Policy.
Daluun reserves the right to modify these Terms of Service at any time.
Updated versions will be posted on this page with a revised effective date.
Continued use of the website after updates constitutes acceptance of the revised terms.
If you have questions regarding these Terms of Service, please contact us:
Email: info@daluun.com
May 2026