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By using the Daloun website, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions, along with any additional policies referenced herein, including our Privacy Policy, Return & Refunds Policy, and Shipping Policy.
You must be at least 18 years old and capable of forming legally binding contracts to use this Site and purchase our products. If you are using this Site on behalf of an organization, you represent that you have the authority to bind that organization to these Terms.
We offer customizable and ready-made premium rugs crafted with attention to materials, craftsmanship, and design. Product images, descriptions, and pricing shown on the Site are approximate and may vary slightly once the product is delivered.
All orders placed are subject to our acceptance. We may refuse or cancel orders for reasons including product unavailability, errors in pricing or product information, or suspected fraud.
For bespoke/custom orders, after you submit specifications (size, shape, material, color), your order enters production. Customized products are tailored to your specifications and therefore non‑returnable except for manufacturing defects.
Prices are displayed in AED (or as otherwise stated) and exclude applicable taxes, shipping, and handling fees unless otherwise specified. All payments must be completed at checkout via the secure payment methods provided on the Site.
We aim to dispatch products within typical production and delivery timeframes (e.g., 10–14 business days for made‑to‑order rugs), after which tracking details will be provided. Delivery times are estimates and may vary due to customs and courier conditions.
Returns and refunds for non‑custom products are processed according to the Return & Refunds Policy available on our Site.
Custom rugs are non‑returnable and non‑refundable, except in cases of defects in materials or craftsmanship. Claims must be submitted within a specified timeframe after delivery as described in the Returns & Refunds Policy.
We warrant that products will be free from manufacturing defects at the time of delivery. Claims for defective products must be submitted with supporting evidence to our support team within the timeframe outlined in the Returns & Refunds Policy. We may offer repair, replacement, or refund at our discretion.
All content on this Site — including logos, graphics, text, images, and design — is the property of Daloun or its licensors and protected by copyright and other intellectual property laws. You may not copy, distribute, modify, or reuse any content without express written permission.
If you create an account on our Site, you are responsible for maintaining the confidentiality of your account credentials and all activity that occurs under your account.
Your use of personal information on this Site is governed by our Privacy Policy, which is part of these Terms and Conditions.
To the fullest extent permitted by law, Daloun and its affiliates shall not be liable for any indirect, incidental, special, or consequential damages arising out of or related to your use of the Site or products purchased.
You agree to indemnify and hold Daloun and its officers, directors, employees, and agents harmless from any and all claims, liabilities, losses, damages, and expenses arising out of your breach of these Terms and Conditions or misuse of the Site.
These Terms and Conditions are governed by and construed in accordance with the laws of the jurisdiction in which Daloun operates.
We may revise these Terms and Conditions at any time. Updated terms will be posted on this page with a new “Last Updated” date. Continued use of the Site after updates signifies your acceptance of those changes.
For questions or concerns about these Terms and Conditions or any related policies, please contact us through the Contact Us page on the Site.