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Find answers to common questions about custom rugs, sizing, materials, shipping, care, trade accounts, and more. If you can’t find what you’re looking for, our team is always here to help.
Yes. Daluun rugs can be customized by size, shape, colors, textures, and materials to match your exact space and style.
You can customize:
We offer rectangular, round, square, runner, and fully custom shapes.
We offer a wide range of sizes and custom dimensions. If your project requires a unique size, simply contact our team.
Yes. Through our Bespoke Rug service, we can help recreate, reinterpret, or customize designs based on your inspiration.
Yes. Our Bespoke Rug service is designed for homeowners, designers, and businesses looking for completely unique rug solutions.
Daluun offers a curated selection of materials designed for comfort, durability, and everyday living.
Many of our rugs are designed using washable and easy-to-clean materials suitable for modern homes.
Yes. Many of our rugs are suitable for homes with pets and active households.
Absolutely. Our rugs are designed with comfort, durability, and everyday living in mind.
Our material guides and customization process help you select the best option based on your lifestyle and space.
We recommend using our Rug Size Guide to determine the ideal size based on your room layout and furniture placement.
8’x10′ and 9’x12′ rugs remain among the most popular sizes for living rooms and larger spaces.
Yes. Custom sizing is one of Daluun’s core features.
Yes. We can accommodate larger residential and commercial projects.
Yes. In addition to standard shapes, we offer fully custom rug shapes.
Daluun ships worldwide.
Most custom rugs are produced within approximately 2–3 weeks.
Shipping times vary by destination but are typically included within the estimated delivery timeframe.
Shipping promotions may vary by region and campaign. Please refer to the latest information during checkout.
Yes. Tracking details will be provided once your order ships.
Because each rug is made specifically to customer specifications, custom orders are generally non-returnable.
If there is a manufacturing defect or issue with your order, our support team will work with you to find the best solution.
Orders may be modified or cancelled before production begins. Please contact us as soon as possible.
Care instructions vary by material. Many Daluun rugs are designed to be washable or easy to maintain.
Regular vacuuming and prompt stain removal help maintain your rug’s appearance.
Most rugs are compatible with robot vacuums, although performance may vary depending on thickness and texture.
Regular cleaning, rotating the rug periodically, and using a rug pad can help extend its lifespan.
Interior designers, architects, developers, hospitality professionals, procurement companies, and qualified trade businesses.
Yes. Approved trade partners receive access to exclusive trade benefits and pricing.
Yes. Trade partners may request samples to support project planning and client presentations.
Requirements may vary depending on project type and customization needs.
Yes. We work with hospitality groups, offices, developers, retail spaces, and commercial interiors.
Absolutely. We support bulk and project-based orders.
Yes. We regularly support hospitality and commercial environments.
Yes. Our team can assist with sourcing, customization, and project planning.
You can contact us anytime through our Contact Us page or by emailing info@daluun.com.
We typically respond within 24 hours, often sooner.
Absolutely. Our team is happy to help with sizing, materials, customization, and design guidance.
Can’t find the answer you’re looking for? Our team is here to help.