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Privacy Policy

Introduction

At Daluun, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and safeguard your information when you visit our website, place an order, join our Trade Program, submit inquiries, or interact with our services.

By using our website, you agree to the practices described in this Privacy Policy.

Information We Collect

We may collect information that you voluntarily provide when:

  • Creating an account
  • Placing an order
  • Contacting our team
  • Submitting a trade application
  • Requesting a quote
  • Joining our mailing list
  • Completing forms on our website

This information may include:

  • Full Name
  • Email Address
  • Phone Number
  • Shipping Address
  • Billing Information
  • Company Information
  • Project Details
  • Order Information

Information Collected Automatically

When you visit our website, certain information may be collected automatically, including:

  • Device information
  • Browser type
  • IP address
  • Website activity
  • Referral sources
  • Pages viewed
  • Time spent on the website

This information helps us improve website performance and customer experience.

How We Use Your Information

We use collected information to:

  • Process and fulfill orders
  • Provide customer support
  • Manage custom rug projects
  • Respond to inquiries
  • Improve website functionality
  • Personalize customer experiences
  • Send order updates
  • Deliver marketing communications (when permitted)
  • Prevent fraud and unauthorized activity

Marketing Communications

If you choose to subscribe to our newsletter or marketing communications, we may send:

  • Product updates
  • New collection launches
  • Promotions
  • Design inspiration
  • Company news

You may unsubscribe at any time using the unsubscribe link included in our emails.

Order & Payment Security

We take reasonable measures to protect customer information.

Payment transactions are processed through trusted third-party payment providers. Daluun does not store full payment card information on its servers.

Sharing Information

Daluun does not sell, rent, or trade customer information to third parties.

We may share information only when necessary with trusted service providers involved in:

  • Payment processing
  • Shipping and delivery
  • Website operations
  • Customer support
  • Marketing services
  • Legal compliance

These providers are only given access to information necessary to perform their services.

Cookies & Tracking Technologies

Our website may use cookies and similar technologies to:

  • Improve website functionality
  • Remember preferences
  • Analyze website traffic
  • Improve user experience
  • Support marketing efforts

You can adjust your browser settings to manage or disable cookies if desired.

International Data Transfers

As a global online business, customer information may be processed or stored in different countries depending on operational requirements and service providers.

We take reasonable measures to ensure information remains protected regardless of where it is processed.

Data Retention

We retain personal information only as long as necessary to:

  • Fulfill orders
  • Provide customer support
  • Meet legal obligations
  • Resolve disputes
  • Maintain business records

When information is no longer required, it will be securely deleted or anonymized where appropriate.

Your Rights

Depending on your location, you may have the right to:

  • Access your personal information
  • Correct inaccurate information
  • Request deletion of personal information
  • Withdraw consent for marketing communications
  • Request information about how your data is used

To exercise these rights, please contact us using the information below.

Third-Party Links

Our website may contain links to third-party websites or services.

Daluun is not responsible for the privacy practices, policies, or content of external websites.

We encourage users to review the privacy policies of any third-party websites they visit.

Children’s Privacy

Daluun does not knowingly collect personal information from children under the age of 13.

If we become aware that such information has been collected, we will take reasonable steps to remove it.

Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, legal requirements, or website functionality.

Updated versions will be posted on this page with a revised effective date.

Continued use of the website after updates constitutes acceptance of the revised policy.

Contact Us

If you have questions regarding this Privacy Policy or how your information is handled, please contact us:

Email: info@daluun.com

Effective Date

May 2026

Last Updated

May 2026

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