Shipping Information

At Daluun, every rug is crafted with care and made specifically for your order. Because many of our products are customized, production and shipping timelines may differ from traditional retail products.

Our goal is to make the process simple, transparent, and seamless from design to delivery.

Order Processing

Once your order is placed, our team begins preparing your rug for production.

For custom and made-to-order rugs, production starts after your design details and specifications have been confirmed.

Please ensure all measurements, customization selections, shipping details, and contact information are accurate before completing your order.

Production Time

Most Daluun rugs are produced within approximately 2–3 weeks.

Production timelines may vary depending on:

• Rug size
• Design complexity
• Customization requirements
• Order volume
• Seasonal demand

For larger commercial, trade, or bespoke projects, production timelines will be confirmed individually.

Shipping & Delivery

Daluun ships to customers worldwide.

Once production is complete, your order will be carefully packaged and dispatched through our shipping partners.

Delivery times may vary depending on:

• Destination country
• Customs processing
• Carrier schedules
• Local delivery services

Tracking information will be provided once your order has been shipped.

International Shipping

We proudly serve customers around the world.

International orders may be subject to:

• Customs inspections
• Import duties
• Taxes
• Additional local fees

These charges, if applicable, are determined by the destination country’s regulations and remain the responsibility of the customer.

Shipping Delays

While we strive to meet all estimated delivery timelines, delays may occasionally occur due to circumstances outside of our control, including:

• Customs clearance procedures
• Weather conditions
• Carrier disruptions
• Public holidays
• Global logistics delays

Daluun is not responsible for delays caused by third-party shipping providers, customs authorities, or unforeseen events.

Address Accuracy

Customers are responsible for providing accurate shipping information at checkout.

Daluun is not responsible for:

• Incorrect shipping addresses
• Failed delivery attempts due to incorrect information
• Additional shipping costs resulting from address errors

If you notice an error after placing your order, please contact us as soon as possible.

Order Tracking

Once your order has been dispatched, you will receive tracking information via email.

You can use the tracking details provided to monitor your shipment’s progress and estimated delivery date.

Damaged or Lost Shipments

If your order arrives damaged or if you believe your shipment has been lost in transit, please contact our team immediately at:

info@daluun.com

Please include:

• Order number
• Photos of any damage (if applicable)
• A brief description of the issue

Our team will work with you to investigate and find the best possible solution.

Commercial & Bulk Orders

Commercial, trade, hospitality, and bulk orders may have separate shipping schedules depending on project scope, production requirements, and delivery arrangements.

Our team will provide estimated timelines and shipping details during the project planning process.

Questions About Shipping?

If you have any questions regarding production, delivery, or shipment tracking, please contact our team.

Email: info@daluun.com

We are always happy to help.

Last Updated

May 2026